{"id":30347,"date":"2023-03-07T05:03:36","date_gmt":"2023-03-07T13:03:36","guid":{"rendered":"https:\/\/salesforcedevops.net\/?p=30347"},"modified":"2023-03-07T05:27:20","modified_gmt":"2023-03-07T13:27:20","slug":"salesforce-revitalizes-clouds-with-einstein-gpt","status":"publish","type":"post","link":"https:\/\/cms.salesforcedevops.net\/index.php\/2023\/03\/07\/salesforce-revitalizes-clouds-with-einstein-gpt\/","title":{"rendered":"Salesforce Revitalizes Clouds with Einstein GPT"},"content":{"rendered":"\n

Salesforce unveiled a strong set of Generative AI offerings today at TrailblazerDX 23 in San Francisco. \u201cEinstein GPT, in combination with our Data Cloud and integrated in all of our clouds as well as Tableau, MuleSoft and Slack, is another way we are opening the door to the AI future for all our customers, and we\u2019ll be integrating with OpenAI at launch,\u201d said Marc Benioff, CEO of Salesforce in a press release<\/a>. Einstein GPT is currently only available to selected customers in pilot programs.<\/p>\n\n\n\n

Salesforce has done a deal with the company behind the ChatGPT sensation<\/a> to help launch Einstein GPT. \u201cWe\u2019re excited to apply the power of OpenAI\u2019s technology to CRM,\u201d said Sam Altman, CEO of OpenAI in the press release. \u201cThis will allow more people to benefit from this technology, and it allows us to learn more about real-world usage, which is critical to the responsible development and deployment of AI \u2014 a belief that Salesforce shares with us.\u201d<\/p>\n\n\n\t\t\t\t

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  1. What is Einstein GPT?<\/a>
  2. What was Announced?<\/a>
  3. $250 Million AI Venture Fund<\/a>
  4. Salesforce AI Pair Programmer<\/a>
  5. Microsoft Already Leads<\/a>
  6. Einstein GPT Has Potential<\/a><\/ol>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\n\n\n

    What is Einstein GPT?<\/h2>\n\n\n\n

    Salesforce Einstein currently offers the \u201cnext best step\u201d in a sales process. And it surfaces important correspondence lost in your email. So, most Salesforce users haven\u2019t been very impressed with Einstein. Now, with Einstein GPT turbocharged by OpenAI, Salesforce hopes to make Einstein much more conversational and useful.<\/p>\n\n\n\n

    It is worth remembering that Salesforce has been an AI research leader for years. Behind the scenes, Salesforce has made waves in the global AI research community since 2020. The results of the research can be found here<\/a>.<\/p>\n\n\n\n

    Now, with the Einstein GPT launch, Salesforce goes big with large language models. The effort seems spurred by the popularity of OpenAI ChatGPT, where you have a human-like conversation with a chatbot. As demonstrated by Salesforce today, most of the new Einstein GPT features seem quite comparable to what can be done with OpenAI ChatGPT. This includes summarizing content, writing correspondence, and collating information from multiple sources.<\/p>\n\n\n\n

    To get conversational AI into Einstein the company uses OpenAI services. But Einstein GPT seems to be more than just a front end to OpenAI. \u201cEinstein GPT is a combination of natural language components and dialog design that is building on the experiences customers are having,\u201d said Jayesh Govindarajan, SVP of engineering for Salesforce, at a press conference held yesterday at Salesforce headquaters. \u201cWe will be working with an ecosystem of partners at various levels,\u201d added Mr. Govindarajan. He also explained that customers will be able to swap out OpenAI models for their own. Plus, individual customer models will be supported through Data Cloud, also known as Salesforce Genie<\/a>.<\/p>\n\n\n\n

    What was Announced?<\/h2>\n\n\n\n

    Although the breadth of new offerings is impressive, when asked about when customers could use Einstein GPT, Clara Shih, EVP & GM of Service Cloud for Salesforce, could not give an answer. Currently, all the pilot programs are booked with selected customers, and no timeline for a beta program was announced. AI safety was cited as one reason for the slow rollout. In any event, here are all the products rolled out today.<\/p>\n\n\n\n