{"id":31286,"date":"2023-05-04T12:21:59","date_gmt":"2023-05-04T19:21:59","guid":{"rendered":"https:\/\/salesforcedevops.net\/?p=31286"},"modified":"2024-01-21T09:30:38","modified_gmt":"2024-01-21T17:30:38","slug":"meet-the-future-of-work-salesforces-slack-gpt-and-accenture-partnership-to-reinvent-crm","status":"publish","type":"post","link":"https:\/\/cms.salesforcedevops.net\/index.php\/2023\/05\/04\/meet-the-future-of-work-salesforces-slack-gpt-and-accenture-partnership-to-reinvent-crm\/","title":{"rendered":"Meet the Future of Work: Salesforce\u2019s Slack GPT and Accenture Partnership to Reinvent CRM"},"content":{"rendered":"\n<p class=\"has-drop-cap wp-block-paragraph\">Salesforce today announced Slack GPT, a conversational AI platform. And the company <a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-accenture-generative-ai-partnership\/\">announced<\/a> a collaboration with Accenture to accelerate the deployment of generative AI for CRM through Einstein GPT. The combined efforts aim to improve workplace productivity and enhance customer experiences across multiple industries.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Slack GPT platform will provide AI app integrations, language model options, and access to secure customer data insights, while the partnership with Accenture will focus on creating customized AI strategies and industry-specific models for customers. \u201cThis is a pivotal moment for AI in business, as Salesforce&#8217;s Slack GPT and our collaboration with Accenture help organizations unlock the full potential of generative AI and drive meaningful change in the way we work and engage with customers,&#8221; said Lidiane Jones, CEO of Slack, in a <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2023\/05\/04\/slack-gpt-news\/\">press release<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#h-salesforce-details-slack-gpt\" data-level=\"2\">Salesforce Details Slack GPT<\/a><\/li><li><a href=\"#h-accenture-and-salesforce-team-up-for-einstein-gpt\" data-level=\"2\">Accenture and Salesforce Team Up for Einstein GPT<\/a><\/li><li><a href=\"#h-nomenclature-confusion-and-safety-concerns\" data-level=\"2\">Nomenclature Confusion and Safety Concerns<\/a><\/li><li><a href=\"#h-slack-advances-within-salesforce-ecosystem\" data-level=\"2\">Slack Advances Within Salesforce Ecosystem<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-salesforce-details-slack-gpt\">Salesforce Details Slack GPT<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Slack GPT is a conversational AI experience integrated into Slack. It is aimed at transforming workplace productivity. The platform offers generative AI app integrations, language model options, and secure customer data insights. Features include AI-powered conversation summaries, writing assistance, and no-code workflows with AI actions. Slack GPT allows users to integrate large language models from OpenAI, Anthropic, and others. The Einstein GPT app for Slack will provide insights from real-time customer data.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/origin.salesforcedevops.net\/wp-content\/uploads\/2023\/05\/AI-Powered-Workflow.gif\" alt=\"Slack GPT AI Powered Workflow\" class=\"wp-image-31289\"\/><figcaption class=\"wp-element-caption\">Slack GPT AI Powered Workflow, Source: Salesforce<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Here is a summary of the Slack updates announced today:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Salesforce announces Slack GPT, a conversational AI platform natively integrated into Slack.\n<ul class=\"wp-block-list\">\n<li>AI-powered conversation summaries and writing assistance are available directly in Slack.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>New Slack platform released, allowing no-code AI workflow creation and integration with large language models (LLMs).<\/li>\n\n\n\n<li>Einstein GPT app for Slack in development, leveraging real-time customer data insights.<\/li>\n\n\n\n<li>Slack GPT native AI capabilities and Einstein GPT app aim to increase productivity and improve decision-making.<\/li>\n\n\n\n<li>Claude app for Slack now available; ChatGPT app for Slack in beta.<\/li>\n\n\n\n<li>Workflow Builder with Slack GPT availability expected this summer.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-accenture-and-salesforce-team-up-for-einstein-gpt\">Accenture and Salesforce Team Up for Einstein GPT<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At World Tour NYC, Salesforce also revealed plans to join forces with Accenture on AI. The objective is accelerating the adoption of generative AI in customer relationship management (CRM) via Einstein GPT. The collaboration seeks to create an acceleration hub for generative AI, offering organizations the necessary technology and expertise to effectively scale Einstein GPT. This move is aimed at increasing productivity among employees and revolutionizing customer experiences across a multitude of industries. This effort connects with Accenture\u2019s Generative AI and Large Language Model (LLM) Center of Excellence. With this linkage, the announced hub will support AI strategies and growth accelerators, innovative applications for sales and service, industry-specific AI models, and generative AI learning within the Data Cloud.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Emma McGuigan, Senior Managing Director, and Enterprise &amp; Industry Technology lead at Accenture, said, &#8220;Generative AI has the potential to transform work and reinvent business, with large language models impacting up to 40% of all working hours across industries, changing the way companies interact with their customers and ushering in a new era of generative AI for everyone. Companies need the infrastructure and knowledge to deploy this new technology to help address their unique business needs. By combining Accenture\u2019s industry experience with Salesforce\u2019s technology, we plan to be well positioned to help customers solve problems with generative AI faster and more effectively.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I find it interesting Accenture is making this move so quickly. It\u2019s like they want to get ahead of a potentially destructive headwind represented by <a href=\"https:\/\/origin.salesforcedevops.net\/index.php\/2023\/04\/24\/generative-coding-heats-up-chatgtp-4-vs-bard-vs-einstein-gpt-for-developers\/\">generative coding<\/a>. I believe that using LLMs as software engineering consultants and workhorses will replace a lot of the work represented by billable hours paid to global system integrators. This move by Accenture could be the classic \u201ceat their own young\u201d or <a href=\"https:\/\/en.wikipedia.org\/wiki\/The_Innovator's_Dilemma\">innovators dilemma<\/a> strategy of getting ahead of your own competition.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-nomenclature-confusion-and-safety-concerns\">Nomenclature Confusion and Safety Concerns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Enterprise IT managers have lots of questions. AI products and services are coming fast and furious. And it is hard to keep up with what each product variant is doing. Another huge source of concern in the enterprise is data safety. People need to know what is happening to the data put into an LLM front end.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I don\u2019t believe we have any firm answers on the data safety issue, except to say that Salesforce has explicitly stated that Einstein GPT is the LLM that has access to your data stored in Data Cloud. And they have further stated that the same multi-tenant data safety and isolation features of Salesforce apply to Einstein data as well.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But it\u2019s confusing with today\u2019s announcements having three products with the word GPT in them. To clarify between OpenAI ChatGPT, Slack GPT, and Einstein GPT I asked my new assistant to make a comparison table based on today\u2019s announcement.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Factor<\/strong><\/td><td><strong><em>Slack GPT<\/em><\/strong><\/td><td><strong><em>Einstein GPT<\/em><\/strong><\/td><td><strong><em>ChatGPT<\/em><\/strong><\/td><\/tr><tr><td><em>Integration<\/em><\/td><td>Native integration within Slack<\/td><td>Connected to Slack through an app<\/td><td>Integrated through an app in Slack&#8217;s app directory<\/td><\/tr><tr><td><em>Use Cases<\/em><\/td><td>Summarizing, writing assistance, no-code workflows<\/td><td>Insights from real-time customer data<\/td><td>Conversational AI and automation<\/td><\/tr><tr><td><em>AI Models<\/em><\/td><td>OpenAI, Anthropic, or LLM of choice<\/td><td>Salesforce&#8217;s proprietary LLMs<\/td><td>OpenAI&#8217;s large language model<\/td><\/tr><tr><td><em>Availability<\/em><\/td><td>In development<\/td><td>In development<\/td><td>Beta<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-slack-advances-within-salesforce-ecosystem\">Slack Advances Within Salesforce Ecosystem<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Today\u2019s announcements by Salesforce and Slack signal a significant shift in Slack\u2019s role within the Salesforce ecosystem. The vision presented elevates Slack\u2019s position, supported by new integrations with Sales Cloud and the latest LLMs. With its highly active plugin ecosystem and a proven ability to integrate external APIs, Slack is ideally positioned to become a hub of enterprise AI adoption.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Slack&#8217;s potential for enterprise AI is further bolstered by the increasing prevalence of ChatGPT-4 conversations, which could be more effectively shared in a Slack thread. This essentially makes the ChatGPT-4 agent another participant in the conversation. Additionally, demonstrations showcasing the integration of GPT actions into Slack workflows reveal innovative ways to utilize AI in production.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Following today&#8217;s announcements, Salesforce\u2019s opportunity to capitalize on generative AI is more evident than ever. As Slack presents inspiring possibilities aligned with recent demonstrations, the potential for success is undeniable. However, it is crucial for the company to deliver on its promise, lest third-party tools infiltrate the market and create a patchwork of data security nightmares.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce today announced Slack GPT, a conversational AI platform. And the company announced a collaboration with Accenture to accelerate the deployment of generative AI for CRM through Einstein GPT. The&hellip;<\/p>\n","protected":false},"author":1,"featured_media":31343,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","footnotes":""},"categories":[4],"tags":[1441,51,1450,1451],"post_series":[],"class_list":["post-31286","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-industry-news","tag-einstein-gpt","tag-salesforce","tag-slack","tag-slack-gpt","entry","has-media"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.2 (Yoast SEO v22.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Meet the Future of Work: Salesforce\u2019s Slack GPT and Accenture Partnership to Reinvent CRM - SalesforceDevops.net<\/title>\n<meta name=\"description\" content=\"Salesforce collaboration with Accenture to accelerate generative AI deployment for CRM and Slack GPT&#039;s AI platform unveiled.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cms.salesforcedevops.net\/index.php\/2023\/05\/04\/meet-the-future-of-work-salesforces-slack-gpt-and-accenture-partnership-to-reinvent-crm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Meet the Future of Work: Salesforce\u2019s Slack GPT and Accenture Partnership to Reinvent CRM - 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